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General terms of use

This website www.fordpartshop.arnoldclark.co.uk is operated by Arnold Clark Automobiles Limited, a company registered in Scotland, company number SC036386, registered office at 134 Nithsdale Drive, Glasgow, VAT Registration No. GB 334331879. Arnold Clark Automobiles Limited trades as Arnold Clark.

DEFINITIONS

“Ford” means Ford Motor Company Limited, a company registered in England and Wales, company number 00235446, registered office at Eagle Way, Brentwood, Essex, CM13 3BW

"Goods" means any Ford parts, accessories or services displayed for sale on and sold through the Website

"Online Sales" means sales of Goods and Services conducted through the Website

"Services" means the use of the Website and any services displayed for sale on the Website

"Terms" means these terms and conditions

"Users" means the users of the Website collectively

"User Information" means the details provided by you on any application to buy Goods or Services from us via the Website

"We/us/our/Arnold Clark" means Arnold Clark Automobiles Limited

"Website" means the website located at www. fordpartshop.arnoldclark.co.uk or any subsequent URL which may replace it

"You/your" means a user of the Website

Arnold Clark has made every effort to ensure the accuracy of the information contained in this site. Ford is constantly seeking ways to improve the specification, design and production of its vehicles and alterations take place continually. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to Ford products, services and prices, nor does it constitute an offer for the sale of any particular vehicle. Distributors and Dealers are not agents of Ford and have absolutely no authority to bind Ford by any express or implied undertaking or representation. Any reference in this site to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits. All fuel economy figures are in accordance with Directive 93/116/EC. They have been calculated using the same test cycle as used for official exhaust emission classification. They cannot be compared with the previous steady speed/urban figures and are more representative of actual on-road fuel consumption. Under normal use a vehicle's actual fuel consumption figures may differ from those achieved through the test procedure, depending on driving technique, road and traffic conditions, environmental factors, and vehicle condition. If in any doubt, please consult Arnold Clark. The prices in this online catalogue were true and accurate at the time of publication. You should, however, check details with Arnold Clark as there may have been changes in view of Ford's policy of continuous development. The right is reserved to change prices at any time. Change to government legislation or tax changes could result in a change to published prices. All prices include VAT at the current rate. Prices do not include fitting, if applicable, unless otherwise stated. Fitted prices are available at participating Dealers only.

Accessories and features:

Unless specified as standard, features / options or accessories may be additional to standard specifications, available on only higher spec models, or as an option / accessory at additional cost to the customer. Images may vary and are for illustrative purposes only.

Copyright

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Ford, or otherwise used by Ford as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Ford or the copyright holder. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Ford and Arnold Clark each reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Ford and Arnold Clark each reserves the right to monitor submissions to the site and to edit or reject any submissions.

Disclaimer

Arnold Clark endeavours to ensure that information on this site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site. Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, neither Ford nor Arnold Clark warrant or represent the accuracy or completeness of information provided on this site nor do Ford or Arnold Clark guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs. In no event will Ford or Arnold Clark be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on this site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. Notwithstanding anything else in these Terms & Conditions, neither Ford nor Arnold Clark will be liable for claims relating to the functionality or availability of this site.

Trademarks

All names, images, logos identifying Ford are proprietary marks of Ford. All names, images, logos identifying Arnold Clark are proprietary marks of Arnold Clark All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Neither Ford nor Arnold Clark give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

External links

Arnold Clark does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Arnold Clark and you visit entirely at your own risk.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Neither Ford nor Arnold Clark can accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Conditions of Sale

  1. IN ORDER TO BE ELIGIBLE TO PURCHASE GOODS AND LAWFULLY ENTER INTO AND FORM CONTRACTS ON THIS WEBSITE YOU MUST:
    1. be 18 years of age or over;
    2. have the requisite authority if you are ordering on behalf of a corporate entity;
    3. stipulate a delivery address within Europe and;
    4. register your real name or company name, your address, telephone number, e-mail address and any other details indicated on the Website as being required.
  2. By offering to purchase Goods and Services you represent to us that you are 18 years of age or over and authorise us to transmit information (including updated information) to obtain information from third parties, including but not limited to, your credit reports to authenticate your identity and to authorise individual purchase transactions.
  3. All orders are subject to acceptance and availability. If the Goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order. Your order is accepted when we confirm the booking. The Services will be deemed complete when we inform you of the same.
  4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
  5. Each Good or Service purchased is sold subject to additional specific terms and conditions related to that Good or Service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Such Goods and Services will be provided on the understanding that you have read and agree such additional terms, you should therefore read them carefully. Any additional terms will be communicated to you by us.
  6. Your order will be sent to you by post or at your option delivered to and installed at the Arnold Clark branch selected by you. If you choose delivery and installation at an Arnold Clark branch your order will be installed at the date and time set out on your order confirmation. If you fail to attend at the date and time set out in your order confirmation your order will be cancelled and the Goods returned to us.
  7. The Website operates based on information provided to us by you. The Service and any recommendations stemming from this Service depends on, and varies according to, the accuracy of such inputted information. We can therefore accept no responsibility for, nor any liability in respect of, the input of inaccurate information to this Website by you and/or any third parties.
  8. If you elect to have the Goods sent to you by post, the cost will be charged to your Paypal account on the date of posting.
  9. If you elect to have the Goods delivered and installed at an Arnold Clark branch the cost will be charged to your Paypal account on collection or completion of installation.
  10. If you have a complaint about Goods or Services supplied by Arnold Clark please refer to our Complaints Procedures file from administrator@fordpartshop.arnoldclark.co.uk
  11. The company is under a legal duty to supply goods that are in conformity with this Agreement.

Your Rights to Cancel

  1. If you are a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”) you have a legal right to cancel the agreement within 14 days from the day on which the agreement was entered (“Cancellation Period”). The definition of a consumer in the Regulations is “an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.” If you fall within this definition the rights of cancellation set out in the regulations are available to you. If you intend to cancel this agreement during the Cancellation Period, you can notify us of your decision and receive a refund (If payment has been taken). If required, you can also obtain legal advice on rights to cancel this agreement from a local Trading Standards Office or Citizens Advice Bureau.
  2. If you wish to cancel the agreement in exercise of the rights under Clause a) you can do so by completing the cancellation form which is attached. Upon receipt of the cancellation form we will email you confirmation of its receipt. You can also cancel by emailing our Administrator at administrator@fordpartshop.arnoldclark.co.uk or by post to. Cancellation by email or in writing is effective from the date you send the email or post the letter to us. If you cancel by email or in writing please quote the order reference number.
  3. If you decide to cancel the agreement in accordance with Clauses a) and b) we will refund the price paid without undue delay and in any event no later than 14 days after our receipt of a properly served cancellation form, email or written notice from you or on receipt of the returned Goods whichever is later. Refunds will be made to your Paypal account.
  4. In the event that you enter an agreement for Services to be performed within 14 days of entering the agreement you hereby acknowledge that by entering this agreement you expressly agree to the delivery of the Services within the Cancellation Period and acknowledge that you have no right to cancellation after the delivery date has passed and the Services undertaken. In the event that you do cancel the booking prior to the delivery date then we may deduct an amount from the price representing any reasonable costs expended by us in respect of the Services.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Scotland. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of Scotland. If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable. Arnold Clark reserves the right to change any of these Terms and Conditions at any time by posting changes online. If you do not accept these Terms and Conditions in full, you must stop using this website immediately.

Arnold Clark Automobiles Limited, a company registered in Scotland, company number SC036386, registered office at 134 Nithsdale Drive, Glasgow, VAT Registration No. GB 334331879. Arnold Clark Automobiles Limited trades as Arnold Clark.

Dispute resolution

In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request by contacting customer services

We are available
Mon–Fri 08.30–20.00
Sat 09.00–17.00
Sun 12.00–17.00

If you are not satisfied with the final response from the Head of Customer Services then Alternate Dispute Resolution (“ADR”) is available to you as a customer of Arnold Clark. ADR is a process that enables disputes between a consumer and a business to be settled via an independent mechanism outside the court system. ADR is available to customers of Arnold Clark through:-

The National Conciliation Service
2-3 Allerron Road
Rugby
CV23 0PA
Telephone 01788 538317
Website - http://www.nationalconciliationservice.co.uk/

Internet privacy policy

Arnold Clark respects the privacy of every individual who visits its Web Sites and any information collected about you will firstly be used to fulfil any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information. This information will not be disclosed to anyone outside of the Arnold Clark group, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which Arnold Clark has arranged services for your benefit and any assignees, transferees or replacements of the above referred parties. It will be treated in accordance with the legal provisions under English law concerning data protection and may be transferred to the USA or countries outside the EEA for the purpose of business administration.

You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However, certain legislation, especially related to safety issues or financial regulation (e.g. when dealing with Ford Credit) might prevent this.

If you have any specific questions that are not covered in the FAQ section please mail your enquiry to administrator@fordpartshop.arnoldclark.co.uk

Mobile and WAP privacy policy

Arnold Clark respects the privacy of every individual who visits its WAP Sites and any information collected about you will firstly be used to fulfil any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information.

Using your information

This information will not be disclosed to anyone outside of the Arnold Clark Group, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which Arnold Clark has arranged services for your benefit. It will be treated according to the standards set by English and European legislation on acceptable data retention and protection. Your information may be initially stored and processed inside or outside the European Union so long as that country has standards of data protection similar to those set in the European Union.

Contact Us

You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However we may be prevented from doing so by legislation, for example relating to health and safety or financial regulation (e.g. when dealing with Ford Credit).

For questions that are not covered in the FAQ section please mail your enquiry to administrator@fordpartshop.arnoldclark.co.uk

Browsing

To browse our WAP site and access the content you must have WAP access enabled on your phone and an appropriately capable handset (e.g. to support video content). Any downloaded content must not be used in any context that might be construed as defamatory or derogatory and may not be used for any commercial purposes without the written permission of Arnold Clark. Your network operator must also allow our content to be downloaded. If you are unsure please consult your mobile phone service provider before attempting to download the content. The Arnold Clark Group, nor any of its agents, suppliers or consultants shall be liable or responsible in the event that you are unable to access the content, or for any difficulty in downloading it to, or accessing it on, your handset. For questions around content that has been downloaded to your handset please see our FAQ's section.
Arnold Clark Automobiles Limited trades as Arnold Clark 134 Nithsdale Drive, Glasgow, VAT Registration No. GB 334331879.

Cookies

What is a Cookie?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you. A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

How cookies are used on this site and what information is collected.
Session Cookies are used:

Persistent Cookies are used:

Third Party Cookies
Third parties serve cookies via this site. These are used for the following purposes:
To serve advertisements on our site and track whether these advertisements are clicked on by users.

Web Beacons

Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

How to delete cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

Disabling and Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Should you wish to be alerted before a cookie is accepted on your hard disk, guideline instructions follow below:
If you are using Netscape Navigator 3.0:
Go to the 'Options' menu
Click 'Network Preferences'
Click 'Protocols'
Tick the box that says 'Show an alert before accepting a cookie'
Go into your Netscape folder
Delete the file that is called 'cookies.txt', this will delete all the cookies
Under Windows 95, you should also use the 'Find' feature on the 'Start' menu to simply find the file called 'cookies.txt.'

In Internet Explorer 3.0:
Go to the 'View' menu
Click 'Options'
Click 'Advanced'
Tick the box that says 'Warn before accepting cookies'
Go to cookies directory
Delete all the files you have there, this will delete all cookies
Once you delete these files you will have no more cookies, and you will be prompted each time a website attempts to send a cookie to your system. At that time, you can choose to either 'Accept' or 'Cancel' a cookie.

If you are using Netscape 4.0+:
Go to 'Edit' in the menu bar
Click on 'Preferences'
Click on 'Advanced'
Tick the box that says 'Warn me before accepting a cookie'
Now go to your 'Start' button
Click on 'Find'
Click on 'Files and Folders'
Type "cookies.txt" into the search box that appears
Click 'Find Now'
When the search results appear drag all files listed into the 'Recycle Bin', this will delete all cookies
Now shut down and restart Netscape
Once you delete these files, you will have no more cookies, and you will be prompted each time a website attempts to send a cookie to your system. At that time, you can choose to either 'Accept' or 'Cancel' the cookie.

In Internet Explorer 4.0:
Go to the 'View' menu
Click 'Internet Options'
Click 'Advanced'
Tick the box that says 'Prompt before accepting cookies'
Now go into your cookies directory
Delete all the files you have there, this will delete all cookies
Once you delete these files, you will have no more cookies, and you will be prompted each time a website attempts to send a cookie to your system. At that time, you can choose to either 'Accept' or 'Cancel' the cookie.

In Internet Explorer 5.0+:
Go to the 'Tools' menu
Click on 'Internet Options'
Click the 'Security' tab
Highlight the 'Internet' zone (selected by default)
Select security level 'High' for this zone
Click on 'OK'
Go into your cookies directory
Delete all the files you have there, this will delete all cookies
Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.

If you are using Netscape 6.0+:
Go to 'Edit' in the menu bar
Click on 'Preferences'
Click on 'Advanced'
Select the 'Cookies' field
Tick either 'Warn Me Before Accepting a Cookie' or 'Disable Cookies'
Click on 'OK'
Go to your 'Start' button
Click on 'Find'
Click on 'Files and Folders'
Type "cookies.txt" into the search box that appears
Click 'Find Now'
When the search results appear drag all files listed into the 'Recycle Bin', this will delete all cookies
Now shut down and restart Netscape
Depending on your earlier choice you will either be prompted by new cookies or no cookies will be set or received.

In Internet Explorer 6.0+:
Go to the 'Tools' menu
Click on 'Internet Options'
Click the 'Privacy' tab
Move the slider to choose your preferred settings
Click on 'OK'
Go into your cookies directory
Delete all the files you have there, this will delete all cookies
Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.

If you are using Netscape 7.0+:
Go to 'Edit' in the menu bar
Click on 'Preferences'
Click on ' Privacy & Security'
Select the 'Cookies' field
Choose your preferred settings
Click on 'OK'
Go to your 'Start' button
Click on 'Find'
Click on 'Files and Folders'
Type "cookies.txt" into the search box that appears
Click 'Find Now'
When the search results appear drag all files listed into the 'Recycle Bin', this will delete all cookies
Now shut down and restart Netscape

Depending on your earlier choice you will either be prompted by new cookies or no cookies will be set or received.